> ## Documentation Index
> Fetch the complete documentation index at: https://docs.usebuddy.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Pricing Configuration

> Setting up pricing tiers and custom pricing

Buddy's pricing system lets you offer different prices to different customer groups, with support for custom pricing overrides.

## How Pricing Works

Pricing follows a hierarchy:

1. **Customer-specific price** (highest priority): Custom price for a specific customer
2. **Tier-specific product price**: Custom price for a product within a tier
3. **Tier discount**: Percentage discount applied to base price
4. **Base price** (default): Standard product price

## Pricing Tiers

Pricing tiers let you offer automatic discounts to customer groups.

### Creating a Tier

<Steps>
  <Step title="Go to Pricing Tiers">
    Navigate to **Settings → Pricing Tiers**
  </Step>

  <Step title="Create New Tier">
    Click **New Tier**
  </Step>

  <Step title="Configure Tier">
    Enter name (e.g., "Wholesale") and default discount percentage
  </Step>

  <Step title="Save">
    Click **Save** to create the tier
  </Step>
</Steps>

### Example Tier Setup

| Tier        | Default Discount | Description                   |
| ----------- | ---------------- | ----------------------------- |
| Retail      | 0%               | Standard pricing (base price) |
| Wholesale   | 25%              | Standard wholesale customers  |
| Distributor | 40%              | High-volume distributors      |
| VIP         | 50%              | Strategic accounts            |

### Assigning Customers to Tiers

1. Open a customer's profile
2. Find the **Pricing Tier** field
3. Select the appropriate tier
4. Save changes

All orders for this customer automatically use tier pricing.

## Product-Level Tier Pricing

Override the tier discount for specific products:

<Steps>
  <Step title="Go to Pricing Tiers">
    Navigate to **Settings → Pricing Tiers**
  </Step>

  <Step title="Select a Tier">
    Click on the tier you want to configure
  </Step>

  <Step title="Find the Product">
    Search for the product to customize
  </Step>

  <Step title="Set Custom Price">
    Enter a specific price instead of using the percentage discount
  </Step>

  <Step title="Save">
    Click **Save** to apply
  </Step>
</Steps>

**Example**: Your Wholesale tier has a 25% discount, but for Product A you want to offer it at exactly \$10.00 regardless of the base price.

## Customer-Specific Pricing

For negotiated or contract pricing with individual customers:

<Steps>
  <Step title="Open Customer Profile">
    Navigate to the customer's profile
  </Step>

  <Step title="Go to Pricing Tab">
    Click the **Pricing** tab
  </Step>

  <Step title="Add Custom Price">
    Click **Add Custom Price** and select a product
  </Step>

  <Step title="Enter Price">
    Enter the specific price for this customer
  </Step>

  <Step title="Save">
    Click **Save** to apply
  </Step>
</Steps>

Customer-specific prices override all tier pricing.

## Price Calculation Example

| Customer   | Product Base Price | Tier        | Tier Discount | Custom Price  | Final Price |
| ---------- | ------------------ | ----------- | ------------- | ------------- | ----------- |
| Acme Corp  | \$100              | Wholesale   | 25%           | —             | \$75        |
| Best Buy   | \$100              | Distributor | 40%           | —             | \$60        |
| Special Co | \$100              | Wholesale   | 25%           | \$70 (custom) | \$70        |

## Viewing the Price Matrix

To see all pricing at a glance:

1. Navigate to **Settings → Pricing Tiers**
2. Use the matrix view to see prices across all tiers
3. Identify gaps or inconsistencies

## Best Practices

<CardGroup cols={2}>
  <Card title="Name Tiers Clearly" icon="tag">
    Use descriptive names that match your sales terminology
  </Card>

  <Card title="Document Exceptions" icon="file-lines">
    Add notes when setting custom prices explaining why
  </Card>

  <Card title="Review Regularly" icon="calendar-check">
    Periodically audit custom pricing for consistency
  </Card>

  <Card title="Start Simple" icon="layer-group">
    Begin with 2-3 tiers and add more only if needed
  </Card>
</CardGroup>

## FAQ

<AccordionGroup>
  <Accordion title="Can a customer be in multiple tiers?">
    No, each customer is assigned to one tier. Use customer-specific pricing for exceptions.
  </Accordion>

  <Accordion title="What if a customer has no tier assigned?">
    They receive base pricing (no discount) until assigned to a tier.
  </Accordion>

  <Accordion title="How do I handle volume discounts?">
    Use unit levels (Each, Pack, Case, Pallet) with different prices, or create separate tiers for volume buyers.
  </Accordion>

  <Accordion title="Can pricing sync with Shopify or QuickBooks?">
    Base prices sync with integrations. Tier pricing is Buddy-specific and applied on top of synced prices.
  </Accordion>
</AccordionGroup>