> ## Documentation Index
> Fetch the complete documentation index at: https://docs.usebuddy.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Integrations Overview

> Connect your business tools to Buddy

Buddy integrates with your existing business tools to keep data synchronized and reduce manual entry.

## Available Integrations

<CardGroup cols={2}>
  <Card title="Shopify" icon="shopify" href="/integrations/shopify">
    Sync products, customers, and orders from your Shopify store
  </Card>

  <Card title="QuickBooks" icon="calculator" href="/integrations/quickbooks">
    Sync customers and create invoices in QuickBooks
  </Card>

  <Card title="Slack" icon="slack" href="/integrations/slack">
    Receive real-time notifications in your Slack workspace
  </Card>

  <Card title="Email Forwarding" icon="envelope" href="/integrations/email-forwarding">
    Create orders automatically from forwarded PO emails
  </Card>
</CardGroup>

## Managing Integrations

All integrations are managed from **Settings → Integrations**.

### Connecting

1. Go to **Settings → Integrations**
2. Click **Connect** next to the integration
3. Authorize access in the external service
4. Initial sync begins automatically

### Sync Status

Each integration shows:

* **Connected**: Integration is active and syncing
* **Last Synced**: When data was last synchronized
* **Sync Now**: Button to manually trigger sync

### Disconnecting

1. Go to **Settings → Integrations**
2. Click **Disconnect** next to the integration
3. Confirm disconnection

<Note>
  Disconnecting an integration keeps your existing data in Buddy. It only stops future synchronization.
</Note>

## How Sync Works

### Sync Frequency

| Integration | Automatic Sync    | Manual Sync  |
| ----------- | ----------------- | ------------ |
| Shopify     | Every few minutes | Click "Sync" |
| QuickBooks  | Every few minutes | Click "Sync" |
| Slack       | Real-time         | N/A          |
| Email       | Real-time         | N/A          |

### Sync Direction

| Integration | From External                 | To External                       |
| ----------- | ----------------------------- | --------------------------------- |
| Shopify     | Products, customers, orders   | Product updates, customer updates |
| QuickBooks  | Customers, invoices, payments | New invoices                      |
| Slack       | —                             | Notifications                     |
| Email       | Incoming POs                  | —                                 |

## Data Conflicts

When data differs between systems:

1. Buddy creates a review in [Data Quality](/features/data-reviews)
2. You choose which version to keep
3. Changes sync back to the external system

Buddy never overwrites data without your approval.

## Troubleshooting

<AccordionGroup>
  <Accordion title="Integration shows disconnected">
    The authorization may have expired. Click **Reconnect** to re-authorize.
  </Accordion>

  <Accordion title="Data not syncing">
    1. Check the integration is connected (green status)
    2. Click **Sync** to manually trigger
    3. Check for errors in the sync log
    4. Verify the data exists in the source system
  </Accordion>

  <Accordion title="Duplicate records appearing">
    This may happen during initial sync. Review items in [Data Quality](/features/data-reviews) to merge duplicates.
  </Accordion>
</AccordionGroup>

## Best Practices

<CardGroup cols={2}>
  <Card title="Connect Early" icon="plug">
    Set up integrations during onboarding to avoid duplicate data entry
  </Card>

  <Card title="Monitor Sync Status" icon="eye">
    Check integrations periodically to ensure they stay connected
  </Card>

  <Card title="Review Data Quality" icon="clipboard-check">
    Check Data Quality after connecting to resolve any conflicts
  </Card>

  <Card title="Test Before Bulk Changes" icon="vial">
    Make a small change first to verify sync works as expected
  </Card>
</CardGroup>