Overview
Every action in Buddy is recorded, giving you:- Full Transparency - See who did what and when
- Audit Trail - Track changes for compliance
- Troubleshooting - Understand what happened and why
Accessing the Activity Log
Navigate to Activity Log in the sidebar to see the full history, or view activity inline on:- Customer profiles - See changes to that customer
- Order details - See order history
- Product pages - See catalog changes
What’s Tracked
User Actions
Manual changes by team members
System Events
Automatic syncs and processing
Integration Activity
Shopify, QuickBooks, and email imports
API Requests
Changes made via the API
Order Activity
| Event | Description |
|---|---|
order.created | New order created |
order.updated | Order details changed |
order.status_changed | Status moved (Draft → Pending → Completed) |
order.line_item_added | Product added to order |
order.line_item_removed | Product removed from order |
order.invoiced | Invoice generated |
Customer Activity
| Event | Description |
|---|---|
customer.created | New customer account |
customer.updated | Profile changes |
customer.tier_changed | Pricing tier updated |
customer.location_added | New shipping address |
customer.merged | Duplicate accounts combined |
Product Activity
| Event | Description |
|---|---|
product.created | New product added |
product.updated | Details changed |
product.price_changed | Pricing updated |
product.variant_added | New variant created |
product.discontinued | Product marked inactive |
Integration Activity
| Event | Description |
|---|---|
sync.started | Integration sync began |
sync.completed | Sync finished successfully |
sync.failed | Sync encountered an error |
import.processed | Email PO processed |
Filtering the Log
Use filters to find specific activity:1
Select Date Range
Choose a time period to narrow results
2
Filter by Type
Select specific event types (orders, customers, etc.)
3
Filter by User
See actions by a specific team member
4
Search
Search for specific records or keywords
Activity Details
Each activity entry shows:- Timestamp - When the action occurred
- User - Who performed it (or “System” for automatic events)
- Action - What was done
- Record - Link to the affected item
- Changes - Before and after values (for updates)
Exporting Activity
You can export activity logs for compliance or analysis:- Set your filters to the desired activity
- Click Export in the top right
- Choose CSV or Excel format
- Download the file
Retention
Activity logs are retained indefinitely and cannot be deleted. This ensures you always have a complete audit trail for your business records.Activity logs count toward your storage quota on some plans. Contact support if you need extended retention options.