What You Get
- New order notifications: When orders are created
- Review alerts: When items need your attention
- Status updates: When orders change status
- Team activity: When team members take actions
Connecting Slack
1
Go to Integrations
Navigate to Settings → Integrations
2
Click Connect
Click Connect Slack
3
Select Workspace
Choose your Slack workspace
4
Select Channel
Choose which channel receives notifications
5
Authorize
Authorize Buddy to post to your channel
Notification Types
Orders
| Event | Notification |
|---|---|
| New order created | Order details with customer and total |
| Order status changed | New status with order link |
| Order needs attention | Alert with action required |
Data Quality
| Event | Notification |
|---|---|
| New review created | Summary of item needing review |
| Urgent review | Highlighted alert for urgent items |
| Review resolved | Confirmation when resolved |
Team Activity
| Event | Notification |
|---|---|
| Team member joined | Welcome message |
| Bulk import completed | Summary of imported records |
Configuring Notifications
Choose What to Receive
After connecting, configure which notifications to receive:- Go to Settings → Integrations → Slack
- Toggle notification types on/off:
- New orders
- Order status changes
- Data quality reviews
- Team activity
Notification Frequency
Choose how to receive notifications:- Immediate: Each event posts instantly
- Summary: Batch notifications every hour
- Urgent only: Only critical alerts
Channel Setup
Recommended Channels
| Channel | Purpose |
|---|---|
| #buddy-orders | All order-related notifications |
| #buddy-alerts | Urgent items only |
| #buddy-general | All notifications |
Multiple Channels
You can route different notification types to different channels:- Connect Slack to your primary channel
- Contact support to set up additional channel routing
Troubleshooting
Notifications not appearing
Notifications not appearing
- Verify Slack is connected in Settings
- Check you’re in the correct channel
- Verify notification types are enabled
- Check Slack’s notification settings for the channel
Too many notifications
Too many notifications
Adjust your notification settings:
- Go to Settings → Integrations → Slack
- Toggle off notification types you don’t need
- Consider using Summary mode instead of Immediate
Can't select a channel
Can't select a channel
The Buddy app may not have access to private channels. Either:
- Use a public channel
- Invite the Buddy app to the private channel in Slack
Connection lost
Connection lost
Slack tokens can expire. Go to Settings → Integrations and click Reconnect.
Best Practices
Dedicated Channel
Create a dedicated channel to avoid cluttering general channels
Configure Wisely
Only enable notifications you’ll act on
Use Urgency
Reserve urgent notifications for truly critical items
Review Regularly
Check notification settings as your team’s needs change